Cathi and I really try to paint a positive view of our Koha experience, especially for the staff. I've been asked by some staff members how I can keep my cool with some of the problems that we have had with the migration. It's simple, it doesn't do anyone any good when the project leader loses focus. We want the staff to know that we have confidence in the system and that we will work out all the bugs.
We continue with our weekly Koha Task Force meetings. I have asked the members to not only let us know the new or on-going problems that they encounter but also any fixes or work-arounds that have resolved problems during the week. I think there are times that the problems resolved are forgotten.
I have also asked that the staff present a more positive view of the system to our patrons. Too often staff will blame the new system when it's really their own inexperience of how the system works. We certainly don't want the public to be skeptical about the new system.... they will question every time that they need to pay a fine. They will blame it on the new system too.
Today, we are at the one month mark of using Koha! We have had more publicity, ArcadiaPatch did a really nice interview with our Library Director, Carolyn Garner-Reagan. Next week we will be meeting with another local library concerning our migration. They are also thinking about migrating to Koha.